In case of a double purchase you are entitled to restitution within two weeks of purchase. An example of a “double purchase” is two identical licenses for a similar product or the purchase of a product which is also included in a bundle that was bought. To finalize a refund we require a receipt or proof of purchase. In case of a double purchase please contact us as soon as possible through the contact form and we will be glad to help.

In rare cases a technical problem may occur, such as a disrupted download, the unsuccessful installing of a font or a software problem. When something like that happens we advise you to have a look on the Frequently Asked Questions page. If you cannot find the answer there please contact us through the contact form and we will be glad to help.